Refund policy

Returned Products must conform to our returns policy below.

You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags and intact ‘do not remove’ tag;
footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
if the Product comes with a security tag this should be left on;
hosiery should only be returned if it is unopened and is in its original package; and lingerie and swimwear must only be tried on over your own lingerie garments.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

You cannot cancel a contract for the supply of any of the following Products:

Any Products that have been personalised or made to your own bespoke specifications unless such Products have been incorrectly delivered;

and any garments or cosmetics Products that have had a hygiene label or seal removed or broken.

Returns Pick Up

We offer a collection service to all customers for Product(s) you wish to return except in relation to certain types of Products as set out in the Returns Policy. You have 14 days from receiving your order to return the Product to us. We strongly recommend that you book your returns pick-up within 7 days of receiving your order to ensure that it arrives back in time. Please note that we can only collect returns from the same country/region to which your order was delivered.

To book a return pick-up:

Please email customer@harri.store
Our Operations team will ask for the required details about your order.
After confirmation, they will e-mail you with your Returns Merchandise Authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents, including AWB.

What happens next?

Print out the Air Waybill (AWB) and attach it to the outside of the parcel. There will also be a copy to give to the courier. Please save a copy of the AWB for your records. You can use this to track your return shipment.

If you have been provided with a returns invoice for customs, please enclose one inside the package and attach a signed copy on the outside with the AWB.

Do not seal your package until the driver has checked the contents.

Please note that you have 30 days to contact us upon the pickup of your return to ensure that we have acknowledged it and received the Product. If you contact us after this 30 days period, we cannot guarantee a refund.

Faulty Products

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

RETURNS PROCESS

Returns Pick Up

You can request a return within 14 days of your delivery date. To book a returns pick-up:

Please email customer@harri.store
Our Operations team will ask for the required details about your order.
After confirmation, they will e-mail you with your Returns Merchandise Authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents, including AWB.

What happens next?

If you have been provided with a returns invoice for customs, please enclose one inside the package and attach a signed copy on the outside with the AWB.

Place any unwanted items with all original packaging inside the box and leave it open for the courier to check the contents. Do not seal your package until the driver has checked the contents.

Cancellation Rights

Depending on where you live, you may be entitled to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose this option you will be refunded the full price for the Product(s) (subject to our Returns Policy) and the cost of standard delivery but you will be liable for the organisation and cost of returning the Product(s) to us.

Please view our Terms and Conditions for further information on cancelling an order under the CCRs or contact our customer service team at customer@harri.store for assistance.

FAULTY PRODUCTS

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible via customer@harri.store, giving your name, address and order reference. Nothing in this section affects your legal rights.

The company has the right to reject the return if the above mentioned conditions are not met, or if it feels the customer has engaged in illegal or immoral or unethical practices.